Order Processing
We process all orders within 3–5 business days. During peak periods or promotional events, processing times may be slightly longer.
Once your order has been dispatched, you'll receive a confirmation email with full tracking details so you can follow your package every step of the way.
United Kingdom Shipping
Standard Delivery
- Delivery Time: 2–3 business days after dispatch
- Price: £2.95
Free Standard UK Delivery
Available on all orders over £200.
Special Regions
Northern Ireland, Channel Islands, and Scottish Highlands follow standard UK delivery methods. Certain regions may incur additional courier fees, which will be displayed at checkout where applicable.
International Shipping
We ship worldwide via DHL Express for fast and reliable international delivery. If your country does not appear at checkout, please contact our customer service team—we are continually expanding our international shipping options.
Duties & Taxes Options
Duties & Taxes Included
All duties, taxes, and administrative fees are prepaid at checkout. No additional charges will be due upon delivery.
Duties & Taxes Excluded
Only shipping is paid at checkout. Duties, taxes, and courier fees may be payable upon delivery and can vary depending on your country's regulations and order value.
International Delivery Rates
| Region | Estimated Delivery (after dispatch) | Price |
|---|---|---|
| Republic of Ireland | 3–7 business days | £14.00 |
| Europe | 3–7 business days | £15.00 |
| USA | 3–7 business days | £23.00 |
| Canada | 3–7 business days | £23.00 |
| Australia | 3–7 business days | £32.00 |
| UAE | 3–7 business days | £35.00 |
Packaging Note
Some international orders may arrive in DHL-branded packaging. We are working toward offering RIVE-branded packaging worldwide to enhance the unboxing experience.
Frequently Asked Questions
How do I track my order?
Once your order is dispatched, you'll receive a confirmation email with a tracking number and a direct link to track your package in real time.
Do you ship to my country?
We ship to most countries worldwide via DHL Express. If your country does not appear at checkout, please contact our customer service team.
Will I have to pay customs fees?
If you select "Duties & Taxes Included" at checkout, all customs fees are prepaid. If you select "Duties & Taxes Excluded," customs fees may be payable upon delivery depending on your country's regulations.
What if my package is delayed?
While delays are rare, they can occur due to customs or courier issues. Please contact us within 3 days of the expected delivery date, and we will investigate with the courier.
Can I change my delivery address after ordering?
Address changes can be requested within 24 hours of placing your order. Once an order has been dispatched, address changes must be arranged directly with the courier.
Important Delivery Terms
- Report Issues Promptly: Delivery issues must be reported within 3 days of delivery. Issues reported outside this timeframe may not be eligible for refund or replacement.
- Refused Deliveries: Orders returned due to unpaid duties, taxes, or refusal of delivery will be refunded minus return courier fees and the original shipping cost (non-refundable).
- Correct Address: Please ensure your delivery address is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect address details.
- Business Days: All timeframes refer to business days (Monday–Friday, excluding public holidays).