Frequently Asked Questions
Orders & Shipping
We currently ship internationally. Shipping rates and delivery times will be shown at checkout based on your location.
Orders are processed within 1–3 business days. Delivery time varies by region, but U.S. orders typically arrive within 3–7 business days.
Once your order is shipped, you'll receive a tracking link via email so you can follow your package in real time.
Returns & Exchanges
Yes, items can be returned within 14 days of delivery in original, unworn condition.
Refunds are processed within 5–7 business days once your return has been approved.
We currently offer direct exchanges for size or colour where stock allows.
Orders & Support
Orders can be amended within 1 hour of purchase by contacting our support team.
Email us at info@rivebrand.com
Sizing & Fit
Each product page contains size guidance and garment measurements. If you're between sizes or need personalized fit advice, our team can help.
Generally, yes — but any style-specific fit notes are included on each product page.
Payments
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and additional secure payment options at checkout.
Product Care
To maintain the longevity and drape of our fabrics, we recommend following the care instructions listed on each garment. Many pieces perform best with gentle hand-washing or professional cleaning.